OO Reminder

On Line Orders will not be process if a designated OO Employee is not logged in.  To aid in this process, Restaurant Manager created an executable named OOReminder.exe to warn when an OO Employee is not logged. The OOReminder.exe can be run from any computer on the network including a POS station. The program can also run from more than one computer if needed. It is suggested that the executable be placed on a computer used on a regular basis.

The best way to ensure that the OO Employee is always logged in is to enable “24 Hour Mode” in RM Back Office, then the designated OO employee is almost ALWAYS logged in, reducing the chance that web customers cannot place an order. However, not all operators wish to enable this mode. Discuss the PROS and CONS of “24 Hour Mode” with the owner first.

 

OO Reminder Setup

Some minor setup is required to run OOReminder. You will need to access OOReminder program from the computer you will be utilizing the application. You can access the program by performing a right click on the OOReminder icon in the systray and choose the Setup option. In the OO Reminder Setup form fill in the following data fields:

• Online Ordering Employee- Select the designated OO Employee from the Employee list using the drop down menu
• Check Employee Status Interval- This field is measured in minutes. RM will scan the logging status of the employee selected in the increment selected. Select a value you are comfortable with.
• Reminder Enabled on This Computer- Place a check mark in the field if this is the computer you will be using. You can run this executable on more than one computer at a time and will have to be enabled on each Click the OK button once the fields have been completed. OOReminder will return to the systray.

OO Reminder Operation

The message you received when the designated Online Order Employee will be similar to the illustration below:

You must choose one of the message options listed. At this point you have the option to log in the designated OO Employee. The options presented at the bottom of the screen will perform the following operations:

Remind Me Later- will suspend the message until the next interval time

Remind Me Next Session- will suspend message until next open session. This message will only appear again if the session is opened and the OO Employee is not logged in.

Do NOT Remind Me Again- will suspend message until next open session. This message will only appear again if the session is opened and the OO Employee is not logged in.